Bookings & Payments
Booking a Dress for Hire
Once you’ve found the dress (or item) you love, you’ll need to secure your booking with full payment of the hire fee. This reserves the garment exclusively for your event date. Dresses cannot be held or reserved without full payment.
Payment Options
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In-store hires: Payment accepted via cash, bank transfer or Pay ID.
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Postal hires: Payment via bank transfer, Pay ID or PayPal (3% surcharge applies).
Important:
The hire fee is strictly non-refundable, regardless of circumstances. Please see details under "Cancellations & Change Of Mind" below.
Bond
A standard $100 bond is payable at collection (or at the time of booking for postal hires). This may vary for premium garments. We prefer bond payments to be made in cash on collection. If you'd prefer to pay by bank transfer, please arrange this prior to your appointment.
The bond covers up to $100 worth of minor damage or repairs. If any damage or extra cleaning is required, the bond may be partially or fully retained. If the cost of repair or loss exceeds the bond, additional payment will be required.
On the extremely rare occasion where a dress is damaged beyond repair and must be replaced, the customer will be responsible for covering the full replacement cost.
Your bond will be returned approximately 7–14 days after the dress has been returned, after post-hire inspection & cleaning.