Collection & Returns
Collection
Collection usually occurs 1–2 days before your event. We'll agree on a time with you. ID (driver’s licence, student ID, etc.) must be shown. Bond must be paid in advance or in cash on collection.
Returns
Your return date/time will be confirmed with you at collection. Unless otherwise arranged, weekend hires are generally expected to be returned in our secure return box over the weekend or by 2PM Monday at the latest.
Late returns incur a charge of 50% of the hire fee per day (and a minimum of $30). For postal hires, please return via Express Post the next business day following the event date we have you booked for, to avoid affecting the next booking & to avoid late fees as above.
Important: Customers must not clean, iron, or alter garments. All cleaning and repairs are handled by Glamourhouse and our approved specialists only.