Garment Care
We want you to feel amazing in your dress — and we also ask that you take care while wearing it. Please be mindful below, as damage may affect your bond or result in additional charges.
Customer Responsibility
It is the customer’s responsibility to inform us as soon as possible if any damage occurs during the hire period — before returning the garment via text message. This helps us assess repairs promptly and ensures a smoother return process. Please be open with us so we can support you effectively.
Substances That Stain
Please be extra cautious with anything that could leave a mark, including (but not limited to): red wine, brightly dyed drinks (like Vodka Cruisers), ink, oils, waterproof makeup, fake tan, grass, mud, heel scuffs, and similar.
TIP: If something is spilled on your dress, head to a bathroom and gently rinse the area under cold water immediately — before it dries. A little BASIC hand soap may be used if needed. You may also carefully dry the dress using a hand dryer, however ensure a 30cm gap between the dryer and the fabric.
Also, let us know what was spilled; this info helps our cleaners with stain removal.
Long Dresses / Dresses with Trains
Watch out for people stepping on your hem (especially in heels), dragging the dress across outdoor or rough surfaces (like concrete, bitumen, or grass stains), or catching it on furniture (e.g., chair legs). Block heels are often a safer option than stilettos.
Material - Pulling & Damage
Please be careful with rough handbags (and straps eg chain straps) or clutches, corsages, long nails, catchy jewellery, or leaning against abrasive surfaces like brick walls. Mesh and delicate fabrics are especially vulnerable.
Lash & Nail Glue, and Nail Polish
Please do not use lash glue or nail glue (super glue) while wearing or handling your dress, as these adhesives are permanent and can cause irreversible damage. Also, avoid applying nail polish near the dress to prevent accidental stains or smudges.
Boob Tape, Glue & Alterations
Do not use any type of tape or adhesive (like boob tape or double-sided tape) without checking with us first — we’ll let you know where it’s safe to use, if at all.
Pinning, altering, or gluing garments is strictly not permitted without express approval from Glamourhouse.